Refund Policy

DuoCast — duocast.space

Last updated: 19 September 2026 Effective from: 19 September 2026

1. In short

Top-ups on the Service are paid in cryptocurrency, and a confirmed payment is normally final. There are three cases where we refund:

• a payment made by mistake;
• a duplicate payment — the same top-up paid twice;
• a subscription that was not used at all.

If one of those applies to you, write to [email protected] and we will put it right. Anything else is covered by section 4. This policy sits alongside our Terms of Service and our Privacy Policy.

2. The three cases we refund

2.1 Payment made by mistake

You sent a top-up you did not mean to send — for example the wrong amount, or you paid again when you had already decided not to. Tell us what happened and we will refund the payment, provided the minutes it bought have not been used.

2.2 Duplicate payment

The same top-up was paid twice, by accident or because a page was submitted twice. We refund the duplicate. If the two payments bought the same minutes, the unused duplicate is returned in full.

2.3 Subscription not used at all

If you took a paid subscription and have not used it at all — no minutes spent on any production, no other use of the plan — you can ask us to cancel and refund it. Ask within 14 days of the payment and before the end of the period you paid for.

If you have used any part of it, it is not "unused" for this purpose. The minutes you have not spent stay on your balance and can still be used; they simply are not refundable as cash.

3. What a refund looks like

An approved refund is returned in the same cryptocurrency you paid with, and where possible to the same wallet address the payment came from. Network fees may be deducted, and the amount is fixed at the value you paid. Because a cryptocurrency transfer cannot be reversed, we cannot refund to a different address unless you show us why the original one cannot be used.

4. What we do not refund

• A top-up whose minutes have already been used, in whole or in part.
• Minutes already spent on a production that completed.
• Funds sent to the wrong address or on the wrong network. We never received them and cannot recover them.
• A change of mind after you have used the Service.

5. Failed productions are not a refund request

If a production fails, the minutes it consumed are returned to your account balance automatically — see Terms §5.2. That happens without you asking, and is separate from this policy. It is not a cash refund.

6. How to ask

Email [email protected] from the address on your account, and include:

• the transaction hash, or the reference shown in your billing history;
• the amount and the asset you paid;
• the wallet address you paid from;
• which of the three cases it is (mistake, duplicate, or unused subscription).

We aim to reply within 5 business days, and to complete an approved refund within 14 days of approving it.

7. Your statutory rights

Nothing in this policy removes a right you have under mandatory consumer law in your country. In Morocco that includes the rights given by Law No. 31-08 on consumer protection measures; in the EU/EEA, those given by the Consumer Rights Directive. Where such a right applies, contact [email protected] and we will honour it.

8. Contact

[email protected] Finio Solutions AV Sanhaja, Rue Al Khawarizmi, Résidence Sabour, N° 34, Bureau N° 18, Tangier, Morocco